Privacy Policy

Data controller

Chrixxenzit, 224 Saint Asaph Street, Christchurch Central City, Christchurch 8011, New Zealand. For privacy requests, use the contact identifiers published in the footer of the Site (displayed as text).

Categories of data

We may process: identity and contact data (for example name, email address, phone number if you provide it), technical data (such as browser type, approximate region derived from IP where logs exist), communication content you send via forms, and cookie-related data described in our Cookie Policy.

Purposes and lawful bases

• Operating the Site and responding to enquiries: performance of steps prior to a contract or legitimate interests in communicating with visitors, and consent where required for non-essential cookies or marketing.
• Compliance with law: legal obligation where applicable.
• Analytics or marketing: only where you have given consent through the cookie controls.

Retention

Contact form messages are kept only as long as needed to complete the conversation and meet legal or accounting requirements, typically up to twenty-four months unless a longer period is required by law. Server logs, if used, are rotated on a short cycle compatible with security monitoring.

Recipients and transfers

We use service providers (for example hosting) that may process data on our behalf under written terms. If data leaves the European Economic Area, we rely on appropriate safeguards such as standard contractual clauses where relevant.

Your rights

Depending on your location, you may have rights to access, rectify, erase, restrict processing, object, and data portability, and to withdraw consent where processing is consent-based. You may lodge a complaint with a supervisory authority in the EU or with the Office of the Privacy Commissioner in New Zealand. To exercise rights, contact us using the footer details.

Security

We apply appropriate technical and organisational measures, including access limitations and secure transport (HTTPS) for the Site.

Geographic scope

The business operates from New Zealand. The Site may be accessed from other countries. If you browse from outside New Zealand, your data may be processed in New Zealand and, where we use providers in other regions, under the safeguards described above. Local laws may also apply to you in addition to this Policy.

Online advertising and measurement

Where we use online advertising or measurement tools (for example through platforms such as Google Ads), we aim to run campaigns responsibly. Non-essential cookies or similar technologies used for advertising or analytics are activated only if you consent through our cookie controls. We do not use the Site to collect special categories of data about health for ad targeting. Product pages describe food supplements in line with this Policy and our Terms of Use; they are not personalised medical advice.

Food supplement listings

Information on the Site about food supplements is general and informational. It is not medical advice and does not replace the product label or leaflet. If you have questions about whether a product is suitable for you, contact a qualified professional.